Refunds & Returns

Last updated: March 01, 2026

Thank you for shopping at Pints & Petals.

If, for any reason, You are not completely satisfied with a purchase, We invite You to review our policy on refunds and returns.

The following terms apply to any products purchased from Us.

 

Interpretation and Definitions

Interpretation

Words with capitalised initial letters have meanings defined under the following conditions. These definitions apply whether they appear in singular or plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as “the Company”, “We”, “Us”, or “Our”) refers to Pints & Petals, 114 Lee Lane, Horwich, Bolton, United Kingdom, BL6 7AF.

  • Goods refers to the items offered for sale on the Service.

  • Orders means a request by You to purchase Goods from Us.

  • Service refers to the Website.

  • Website refers to Pints & Petals, accessible from https://pintsandpetals.co.uk 

  • You means the individual or entity using the Service.

 

Your Order Cancellation Rights

You are entitled to cancel Your Order within 7 days without giving any reason.

The cancellation period is 7 days from the date You received the Goods, or when a third party appointed by You (other than the carrier) takes possession of the delivered product.

To exercise Your right of cancellation, You must inform Us of your decision by a clear statement. You can contact Us by:

  • Email: info@pintsandpetals.co.uk

  • Website contact page: https://pintsandpetals.co.uk/contact/]

  • Phone: 07884 288 235

We will reimburse You no later than 14 days from the day We receive the returned Goods. Refunds will be issued using the same payment method You used for the Order, with no additional fees.

 

Conditions for Returns

To be eligible for a return, please ensure:

  • The Goods were purchased within the last 7 days

  • The Goods are in their original packaging

The following Goods cannot be returned:

  • Goods made to Your specifications or clearly personalised

  • Goods that are not suitable for return due to their nature, or that deteriorate rapidly

  • Goods unsealed after delivery for hygiene or health protection reasons

  • Goods that, after delivery, become inseparably mixed with other items

We may refuse returns that do not meet these conditions, where permitted by law.

Only regular‑priced Goods may be refunded. Sale items cannot be refunded unless required by law.

 

Returning Goods

You are responsible for the cost and risk of returning Goods to Us.

Important: For damaged items, you do not need to return the product. We only require photographic proof of the damage to process your refund.

We cannot be held responsible for Goods damaged or lost during return shipping. We recommend using an insured, trackable service. Refunds cannot be issued without receipt of the Goods or proof of return delivery.

 

Gifts

If the Goods were marked as a gift and shipped directly to You, You will receive a gift credit for the value of the return. Once the returned product is received, a gift certificate will be sent to You.

If the Goods were not marked as a gift, or the gift giver had the Order shipped to themselves, the refund will be issued to the gift giver.

 

Contact Us

If you have any questions about our Returns and Refunds Policy, You can contact us:

  • Email: info@pintsandpetals.co.uk

  • Website: https://pintsandpetals.co.uk/contact/

  • Phone: 07884 288 235

 
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